Refund & Cancellation Policy

While we hate to see you go, we understand and won’t take it personally. If you are unhappy for any reason within the first 2 weeks of account creation we will issue you a full refund minus the cost of the domain registration ($15). In addition to that, we also observe a 24 Hour “No Regrets” Policy. This means that if you’re unhappy or change your mind within the first 24 hours of signing up for a domain/account, we’ll change the domain if you’d like or if you just want to cancel your account we’ll give you the full amount back.

We offer a variety of export options and all customers own their data and can move it out at any time and we’re happy to help. You can send us an email at support@rockawayhosting.com or put in a ticket within the client area.

Cancelling your Account

To cancel your account, login to the client area and go to your Accounts. By clicking the drop-down and selecting Request Cancellation you can initiate a cancellation request. You will receive an email confirming your cancellation request has been received immediately after submitting the form and if you are eligible for a refund or we have further questions we will be in touch. You can also reach out to us directly at support@rockawayhosting.com.