Too often you’re a number in a queue when it comes to getting online support. At Rockaway Hosting you get to talk to real people that are willing to help you out with any aspect of your website. We provide fast and helpful responses that don’t send you down a rabbit hole. But don’t just take it from us- read what people are saying about us here.
The Business Hosting Plan also incorporates a Service Level Agreement. We sign on the dotted line with the promise to keep our response time super quick- within the hour during business hours, and within 4 hours on weekends. Furthermore, your support requests jump to the top of the list and take precedence over users without an SLA. The Business Plan also gives you access to our private support number just in case you want an extra lifeline during business hours.
If you feel like you might additional help (we get it, this stuff can be confusing), we also offer video training.